Returns

1. Right to Return the Goods and to Receive a Refund

1.1          If the Customer is not satisfied with any Goods purchased from the Supplier, the Customer may cancel the Contract and return the Goods to the Supplier and obtain a refund of the price of the returned Goods, provided:

1.1.1     the Customer informs the Supplier of the decision to cancel the Contract within three calendar days of delivery of the Goods; and

1.1.2     the Goods are returned in their original condition; and

1.1.3     the Goods are returned in accordance with sub-Clause 1.3 below.

1.2          While the Goods remain in the Customer’s possession the Customer is under a duty to ensure that the Goods are kept safe and secure.

1.3          The following transportation charges will apply:

1.3.1     If the total purchase price of the returned Goods is less than £200.00 the charge payable by the Customer for the return is £15.00.

1.3.2     If the total purchase price of the returned Goods is more than £200.00 the charge payable by the Customer for the return is £25.00.

1.4          Where the Goods are custom made to the order of the Customer, the Customer shall not be entitled to return the Goods and receive a refund unless the Goods are faulty. The statutory rights of the Customer are unaffected.

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